arcana is on a mission to return to the SUPERNATURAL*.
We believe in the unique power of intentional time spent in nature.
We believe that grounding, restoration, and exploration are key human experiences.
VIEW OPEN POSITIONSPeople
We are
We’re a team of creative, ambitious people who are passionate about bringing transformative spaces into reality. We’re a community of people committed to living better, grounded in the belief that spending more time in nature is beneficial for everyone.
Our people
Our work resonates best with people who are agile, innovative thinkers who can work independently and thrive on cross-functional teams. As early stakeholders, we have the opportunity to make an impact, learn and grow within this co-created environment. We balance our integral desire to do excellent work with a deep appreciation for the importance of wellness in the healthy growth of our community.
How we work
As an organization that believes in the power of nature, we look to the Spruce tree for inspiration, reminding us to tap into our inner resources to rise above challenges. Spruce reminds us of our inner resilience and to not give up. There’s no obstacle we can’t grow around.
Be original. Let nature express its uniqueness and beauty. Do the same for yourself.
SUPERNATURAL
We focus on what’s in front of us – the moment, the task, each other. We are clear of distraction and attentive to what’s happening around us.
Present
No stone is left unturned. We will always push the boundary and look for a way to be better. We are committed and driven to create lasting impact and change in the world.
Relentless
We support and trust each other. We communicate with respect and empathy. We value diverse opinions and debate, but don’t need consensus. Once a decision has been made, we fully commit and stand beside each other in success and failure in our journey ahead.
United
We connect and create lasting bonds with nature, our community, and each other. Build together, create together, together we return to the SUPERNATURAL.
Community
Knowledge is power. Seek and share knowledge and truth. Learn, teach, share, and grow together.
Enlightening
Where we work
Some of our positions, by their nature, are in-person local to our properties. These roles make the difference in our guest experiences, and bring the excellence and attention to detail that make arcana truly unique.
Our centralized support teams operate under a hybrid model, where our time is divided between remote work and in-office days. Of course, we also make time to connect with one another in person at our properties.
Get connected
Visit our LinkedIn page to learn more about our team and browse current opportunities. To apply to open positions or to share your interest in joining the team, please send your application (cover letter and CV) to people@findarcana.com.
Open Positions
arcana is always looking for passionate, ambitious and talented individuals who are keen to bring exceptional experiences to life. If you are interested in joining the team, please submit your cover letter and resume to people@findaracana.com. We are so glad you found us, and we look forward to hearing from you.
+ General Manager - Muskoka
Arcana is currently looking for a General Manager who will roll up their sleeves on all aspects of our operations on our Muskoka Location. This role is integral to developing the arcana brand and signature experience, requiring a high-level focus on guest experience, the maintenance of our cabins, and the land they exist on.
To be the right fit for this position, you should be an entrepreneurial leader passionate about crafting memorable guest experiences and building team culture, and possess a relentless desire for continuous operational improvement. Flexibility, adaptability, and creativity is critical in our fast-paced startup environment, no single day will be like the last.
This is about building a ritual worth repeating, a transformative and restorative experience for guests that makes them want to come back over and over again, because one stay is never enough. We’re looking for a hospitality minded individual who will sweat the small details for our guests, but is also able to see the forest from the trees. This is a quintessential start-up role that requires the ideal candidate to dig in and oversee the day-to-day operations of the business, and also possess the experience and expertise to grow alongside the expanding needs of Arcana.
General Manager Responsibilities
+ Oversee all aspects of site operations and on-site guest experience for our Bala arcana site
+ Hire and train a high performing team that outperforms expectations
+ Ability to effectively coach, manage and motivate highly dynamic employees and managers in a high turnover and seasonal environment
+ Deliver arcana budget goals and set other short/long term strategic goals for the property.
+ Create & Closely monitor arcanas business reports on a weekly, monthly and quarterly basis and make decisions accordingly.
+ A strong understanding of P&L statements and ability to take initiative and reacts quickly to changing business environment
+ Ensure monthly financial outlooks for cabins, F&B, Administrative, Guest programming are on target and accurate
+ The ability to manage through controlling operating & labour expenses without compromising guest and employee experience
+ Developing improvement actions, carry out cost savings.
+ Responsible for the preparation, presentation and subsequent achievement of arcanas annual operating budget
+ Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
+ Create surprise and delight moments for our guests, tailoring to known guest preferences and anticipating unexpressed guest needs
+ Hold regular briefings and meetings with staff and cross functional departments.
+ Handling complaints, and overseeing the service recovery procedures.
+ Manage and develop the arcana management team to ensure career progression and development.
About You
+ University or college degree, business, hospitality degree or hospitality diploma is a plus
+ Minimum of 5 + years experience as a General Manager in hospitality
+ An optimistic, engaging business savvy personality who can strategically collaborate with many stakeholders.
+ Innovative thinking that drives high touch and best in class guest and employee experiences
+ Proven ability to build and lead a high-performing teams
+ Friendly and hospitable with a deep empathy and passion for creating magical experiences for our guests and our future team
+ Strong attention to detail, problem solving skills, and ability to think on your feet
+ Ability and willingness to work flexible hours including weekends, holidays and late nights as required
+ Self starter who thrives in an ever-changing, dynamic and people-centric work environment
+ Nature enthusiast who is excited to connect more people with the restorative powers of the wild
+ Up to handle some physical work related to site preparation and management
Work Schedule
+ Flexible hours can include weekends, nights, short shifts and long shifts
+ On call availability in addition to regular hours
+ Two days off per week
Location and transportation
The candidate must have their own transportation and be able to drive to our location.
How to Apply
If you are interested in joining the team, please submit your cover letter and resume to people@findaracana.com