At arcana, we strive to accommodate our guests’ needs while also maintaining a cancellation policy necessary to maintain the nature of our property. We understand that unexpected circumstances may arise, and we want to work with you to find the best solution possible. Here’s our cancellation policy:

•  If you cancel 6 months or more before your stay, you will receive a full refund.
•  If you cancel at least 30 days before your stay, we will provide a 50% refund.
•  Unfortunately, we are unable to offer a refund for cancellations made within 30 days of your stay.
•  If you need to change the dates of your stay, we kindly ask you to follow our cancellation policy. Your original booking will be cancelled accordingly.

We genuinely appreciate your understanding and cooperation, and we’re here to assist you with any questions or concerns you may have.

Any changes to your booking dates are subject to our cancellation policy above and may be considered a new booking. To modify your booking, please email our team by replying to your booking confirmation email.

We understand a connection to the outdoors is fundamental. While we don’t have a waitlist, you can subscribe to our newsletter to be the first to know when we open new availability.

We have a minimum stay of two nights as we strongly believe you need at least that much time to unwind and really sink into the magic of the wilderness.

To ensure a pleasant stay for all guests, we kindly request that you adhere to the following guidelines:

•  For the comfort and safety of everyone, please refrain from leaving your dog unattended in your cabin.
•  As responsible pet owners, we ask that you clean up after your dog and keep them on a leash whenever you venture outside.
•  Given the intimate nature of our cabins, we can only accommodate one dog per booking.
•  Regrettably, we are unable to accommodate cats or other animals at this time.

Finding that connection with the wild is important at any age. That being said, our cabins are specifically designed with solo travellers and couples in mind and, unfortunately, are not childproofed. All guests staying in the cabin must be 18 years of age or older.

We don’t collect a security deposit upfront, but we do need a credit card on file in case of incidentals. On the day of your check-in, we may run a small authorization charge to your credit card to confirm the credit card on file.

Our cabins are 275 square feet and are designed to sleep up to two adults. Created with our natural environment in mind, the cabin is designed with minimal yet purposeful features. The result is a serene space that feels elevated and special, but doesn’t distract from the point of your stay: time spent in nature.

Your booking includes everything you’ll need to experience the wild. We provide fresh linens, plush towels, full toiletries, running water, cooking essentials, and yes, even wifi. Outside the cabin, you have access to a private area with a fire pit and outdoor seating (firewood included), as well as access to a sauna, our central pavilion, the lake, and 10+km of marked trails.

Our cabin has a fully-equipped kitchenette with a sink, mini fridge, stove, oven, and microwave. We also provide all the cooking essentials (cooking oil, salt, pots, pans, knives, cutting board, scissors, can opener, spatula, spoon, tongs, ladle, whisk, oven mitts, bottle opener, dish soap, sponge, paper towel, tinfoil), as well as dishes and utensils to help you prepare meals in the cabin.

Your cabin is outfitted with a private indoor bathroom with a rainfall shower, sink, and water closet with a flush toilet. We also provide towels, organic toiletries (shampoo, conditioner, body wash, soap, and body lotion) from Sangre de Fruta, and a premium hairdryer.

All of our cabins are thoughtfully spaced out to respect your search for solitude and privacy. At arcana Muskoka we have 23 cabins on the property and access to 160 acres of land.

While we encourage you to disconnect as much as you need during your stay, we know there are times you need to stay connected. Our cabins are fully equipped with wifi, and reliable cell phone reception, depending on your carrier.

We have a strict no smoking policy indoors (including e-cigarettes, vaping, and cannabis) as the interior materials of the cabin are sensitive to smoke. We kindly ask that you please smoke outdoors away from any open windows or doors. Any guests who violate this policy will be charged $550 CAD.

Our cabins are fully secured with a digital keypad with an access code that we change between every guest.