Help
How do I reach your team if I need help?
In case of emergency, please call 911 and provide the address:
+ Cabins 00-01: 529286 Osprey the Blue Mountains Townline in Ravenna, ON
+ Cabin 02: 529300 Osprey the Blue Mountains Townline in Ravenna, ON
For everything else, you’ll get the fastest response via text, WhatsApp, or phonecall at the number we texted you from the morning you checked in (647-691-6219).
Depending on your phone carrier, you may have limited cell reception inside the cabin. To get better reception, we suggest heading closer to the parking area or enabling Wi-Fi calling on your phone:
+ iPhone: Settings > Phone > Wi-Fi Calling > Turn On Wi-Fi Calling on This Phone > Tap Enable
+ Android: Settings > Networks & Internet > Mobile Network > Advanced > Wi-Fi Calling > Turn on Wi-Fi Calling
Wifi & Cell Reception
How do I enable wifi calling on my phone?
Depending on your phone carrier, you may have limited cell reception inside the cabin. To get better reception, we suggest heading closer to the parking area or enabling Wi-Fi calling on your phone:
+ iPhone: Settings > Phone > Wi-Fi Calling > Turn On Wi-Fi Calling on This Phone > Tap Enable
+ Android: Settings > Networks & Internet > Mobile Network > Advanced > Wi-Fi Calling > Turn on Wi-Fi Calling
How do I connect to wifi?
You can access wifi in your cabin using the password Supernatural. If you’re unable to connect to wifi, let us know and we’ll do our best to troubleshoot for you.
Washroom
Cabin 00: Where is the light switch for the washroom?
The light switch is located inside the washroom on the wall nearest the door. It may be covered by towels at times.
Cabin 00: How do I use the incinerating toilet?
- Lift both the toilet lid and seat
- Before every use, take a new toilet bowl liner and open it up
- Place the opened liner in the toilet with the crease positioned horizontally in the center of the bowl
- Lower the toilet seat and use the toilet as usual
- Close the toilet lid
- Push the start button until you hear a beep
Cabin 00: What do I do if the toilet liner won’t go down?
Sometimes this happens if there’s not enough weight in the liner to push it down. The best trick we’ve found is to grab a cup from the kitchen and fill it with water, then pour that water into the liner to create more weight before closing the toilet lid and pressing the Start button again.
Cabin 00: What if I forget to use a toilet liner?
Accidents happen! Just do your best to rinse out the toilet bowl with water and soap and we’ll do a proper cleaning after you’ve checked out.
Cabin 00: Can I use the toilet once the incineration process has started?
Yes, the incineration process automatically pauses when the toilet lid is opened so it’s safe to use. It will resume once the lid is closed and the incineration button is pushed again.
Where can I find more toilet paper?
Cabin 00
We’ve provided a few extra rolls of toilet paper in the storage unit behind the toilet. Simply lift the lid using the circle cutout at the top.
Cabin 01-02
We’ve provided a few extra rolls of toilet paper in the top drawer of the bathroom sink.
Is there any exhaust fan in the washroom?
Cabin 00
The white Venmar panel to the right of our kitchen sink controls our heat recovery ventilator (HRV) system which helps regulate the moisture in the cabin and supplies it with a steady flow of fresh air. Before you take a shower, we suggest pressing the mode button and turning it on to max mode. When you’re done showering, please press the mode button again and change it back to intermittent mode, which ensures the cabin is kept at the optimal humidity levels during your stay.
Cabin 01-02
The white Venmar panel to the right of the shower controls our heat recovery ventilator (HRV) system which helps regulate the moisture in the cabin and supplies it with a steady flow of fresh air. Before you take a shower, we suggest pressing the mode button and turning it on to max mode. When you’re done showering, please press the mode button again and change it back to intermittent mode, which ensures the cabin is kept at the optimal humidity levels during your stay.
How do I use the shower?
There are two handles to turn on the shower. The larger handle at the back is used to turn on the water. The smaller handle at the front is used to control the temperature of the water.
Where is the hair dryer?
Cabin 00
The hair dryer is stored in the black storage unit behind the toilet. Simply lift the lid using the circle cutout at the top.
Cabin 01-02
You’ll find the hair dryer in the top drawer of the bathroom sink.
Meals
What's on the menu for my stay?
+ Dinner 01: Ontario cheddar mac + cheese
+ Dessert 01: Deep + Delish chocolate cake
+ Breakfast 01: Freshly baked apple blossom pastries + greek yogurt topped with house-made granola
+ Lunch 01: Hand-rolled gnocchi with beef bolognese (can sub for tomato sauce)
+ Dinner 02: Choice of lemon-thyme chicken with corn and yukon gold potato chowder, maple chili salmon with braised organic greens and white beans with citrus and herbs, steak with honey and thyme roasted carrots with a pomme puree, or moroccan chickpea and sweet potato stew with cauliflower, golden raisins and braising greens with mini pita bread
+ Dessert 02: Campfire s’mores
+ Breakfast 02: Sun-dried tomato, baby spinach and goat cheese quiche
Misc
Where can I find firewood?
Firewood and kindling are available free of charge outside the pavilion and near the cabin 02 parking area. We suggest loading up the wagon or sled with wood and bringing it to your fire pit. You’ll also find a pack of firestarter and a lighter in the cupboard beside the oven, as well as tips on how to build a fire inside the Little Book of Moments waiting for you on the table. Please do not take firewood from inside the pavilion, as those logs are for use inside the fireplace.
Can I smoke inside the cabin?
We have a strict no smoking policy inside our cabin (including but not limited to tobacco and cannabis-derived products, vaping, and e-cigarettes) as the interior materials of the cabin are sensitive to smoke. If you plan to smoke, we ask that you please do so outside at least 20 feet away from any open windows or doors. Any guests who violate this policy will be charged $350.
Where can I store my luggage?
Cabin 00
We suggest storing your luggage in the compartments under the bench. Please don’t block the vent hole in the compartment on the left closest to the table, as this is where our HRV system pumps fresh air into the cabin.
Cabin 01-02
We suggest storing your luggage in the sliding drawers under your bed.
What do I do if I break something?
Please let us know as soon as possible so we can replace the item. While we reserve the right to charge a fee to cover damages and unexpected cleaning costs, we will normally cover the cost if you accidentally break something small like a glass. If we need to replace or clean something more substantial though, we may ask you to contribute to the cost.
How do I play music in the cabin?
Cabin 00
- Press the power button on the speaker until the light at the top of the speaker turns solid white (if the speaker runs out of power, you’ll find the charging cord at the back of the utensil drawer in the kitchen
- Press and hold the bluetooth button for 2 seconds until the light at the top of the speaker starts flashing blue
- Turn on Bluetooth on your phone and connect to Arcana
- The speaker will play a sound once your phone has been successfully connected
Cabin 01-02
Sonos speakers are not bluetooth enabled so the easiest way to connect is by using Spotify Connect:
- Open Spotify on your phone and start playing a song
- Tap the Devices Available icon at the bottom of your screen (the icon looks like a computer screen beside an ipod)
- Select your cabin under the list of devices (e.g., Cabin 01)
- Your music should start playing from the cabin’s speakers
Is there a portable light I can use at night?
Cabin 00
You’ll find headlamps you can take outside in the middle kitchen drawer.
Cabin 01-02
You’ll find headlamps you can take outside in the drawer above the mini fridge inside the right cupboard.
Press the button at the top to turn it on. Press the button again to make the light brighter and again to turn it off.
What is the Yeti cooler on the deck for?
The cooler is there for you to store anything that doesn’t fit inside the mini fridge!
What’s behind the giant mirrored wall?
Let curiosity be your guide! Sometimes the door is a bit tricky – try pushing down on the thumb press harder.
Cabin Access
What do I do if the keypad won’t work?
Cabin 00
Press the lock button and enter your 4 digit access code again. Sometimes the door can get sticky when it’s hot outside and stop the deadbolt from engaging properly. If you see the blue checkmark appear on the keypad then your code is working and you may just need to give the door a firm push to open it.
Cabin 01-02
Shut the door firmly and enter your 4 digit access code again, followed by the checkmark button. If the lock isn’t beeping when you enter your code, press the gears button in the bottom right corner to reset.
If you’re still unable to open the door, let us know immediately so we can get you in as soon as possible.
How do I lock the cabin door?
Cabin 00
Pull the door closed and press the lock button in the bottom right corner of the keypad. You’ll see a checkmark light up if the door has successfully been locked. If you have any issues locking the door, try leaving the door open and pressing the lock button to make sure the lock is working. From there, enter your access code again to unlock the door, pull the door closed, and try pressing the lock button again.
Cabin 01-02
Pull the door closed and press the checkmark button in the bottom left corner of the keypad. If you have any issues locking the door, try leaving the door open and pressing the checkmark button to make sure the lock is working. From there, enter your access code again, followed by the checkmark button to unlock the door, pull the door closed, and try pressing the checkmark button again.
Heating & AC
How do I change the temperature in the cabin?
Cabin 00
The thermostat is mounted on the wall to the right of the kitchen sink. Look for the black device that says Stelpro. Touch the screen to turn it on, press the thermometer icon at the bottom right of the screen and select your desired temperature using the arrows.
Cabin 01-02
The thermostat and remote are mounted on the wall to the left of the front door.
To turn on the A/C and heating:
- Grab the white remote mounted on the wall to the left of the front door.
- Bring the remote to the kitchen, point it at the holes in the wood panel above the stove, and press the ON/OFF button. You’ll hear a beep if you’ve successfully connected with the A/C and heat unit.
- Slide the lower half of the remote down and press the MODE button to select your desired setting (the screen will show an A for auto, water drops for dry, a snowflake for A/C, a sun for heating, and a fan for fan)
- Adjust the temperature using the up and down arrows on the top right of the remote.
- Press the fan button to adjust the airflow airflow rate. Note that it may take a few minutes for the system to start up.
To turn on the heated floors:
- Go to the white thermostat mounted on the wall to the left of the front door.
- If the screen says Off, press the button under the word Mode once (the word Heat will show up on the screen).
- Adjust the temperature on the white thermostat using the plus and minus buttons.
Kitchen
What should I do if there's a kitchen fire?
Cabin 00
You’ll find a can of EZ fire spray under the kitchen sink. Remove the cap, hold the can 90-120 cm from the fire, and press the button to spray across the base of the fire. If the fire persists, please call 911 immediately and provide the address 529286 Osprey the Blue Mountains Townline, Ravenna, ON N0H 2E0.
Cabin 01-02
You’ll find a fire extinguisher mounted to the left of the front door, on the wall opposite the light switch and thermostat. Follow the instructions on the fire extinguisher to open. Aim low, point the extinguisher at the base of the tire, and squeeze the lever slowly and evenly. If the fire persists, please call 911 immediately and provide the address 529286 Osprey the Blue Mountains Townline, Ravenna, ON N0H 2E0.
Can I drink the water from the tap?
Yes, the water in the cabin comes from our well and is triple filtered and perfectly safe to drink!
Cabin 00: How much water is available during my stay?
We’ve filled up your water tank before you arrived with 190 gallons of water. This should be more than enough for you to cook, wash dishes, and shower (for reference, a 30 minute shower will use up around 20% of your water) during your stay, but if you run out of water, let us know as soon as possible and we’ll come by to top up your water tank.
How do I turn on the exhaust fan in the kitchen?
Cabin 00
You’ll find the black switch for the exhaust fan mounted on the wall to the right of the kitchen sink.
Cabin 01-02
You’ll find a range hood above the stove that automatically turns on when it’s pulled out. Reach under the stainless steel ledge until you feel an indent and gently pull outwards.
You’ll want to turn on the exhaust fan when cooking to reduce the smell, smoke, and steam inside the cabin.
Cabin 00: Where's the stove and how do I use it?
The stovetop is stored inside the cupboard at the end of the bench. For fire safety reasons, we ask that you place the stovetop away from the bed, to the right of the exhaust fan.
To use the stovetop:
- Plug in the stovetop (the plugs are under the kitchen cupboard) and wait until you hear it beep
- Place a pot, pan, or kettle on top of the circle (since this is an induction stovetop, it won’t turn on until you’ve done this and will also turn off if you lift the pot off the element)
- Hold down the power button until you hear a beep and see the number 5 appear
- Press the + and – buttons to adjust the temperature (5 is medium, 10 is the max temperature)
- When you’re done with the cooktop, press the power button to turn off the element
How do I use the oven?
Cabin 00
- Plug in the oven (the plugs are under the kitchen cupboard)
- Turn the FUNCTION dial until the arrow on the screen points towards your desired function (e.g., bake, toast)
- Turn the TEMPERATURE dial until the screen displays your desired temperature or level of toasting
- If the function you’ve chosen requires pre-heating (e.g., bake), the screen will start to blink and the oven will beep 3 times once it’s reached the desired temperature. From there, place your food inside and turn the TIME dial until the screen displays your desired cooking time
- If the function you’ve chosen doesn’t require pre-heating (e.g., toast), place your food inside the oven and press start
Cabin 01-02
- Press the Convection button (or your desired setting)
- Set your desired temperature using the number keys
- Press Start/Enter
Cabin 01-02: How do I use the microwave?
- Enter your desired microwave time using the number keys
- If you want to use the max power level of 10, simply press the Start/Enter button
- If you want to change the power level (use 8 for all reheating and 3 to thaw meat), press the Power level button, enter your desired power level using the number keys, then press the Start/Enter button
- You can add 30 seconds to your microwave time at any point by pressing the Microwave +30 sec button
Is there a rack for drying dishes?
Cabin 00
You’ll find a drying mat under the sink. You can also use the dish towel on the wall to the right of the sink to dry your dishes.
Cabin 01-02
You’ll find a drying mat and dish towel in the drawer to the left of the sink.
How do I use the pour over coffee maker?
Look for the yellow instruction card in your cabin.
What should I do when my garbage is full?
There is a garbage bin in the parking area where you can place your garbage bag once it gets full. You’ll find extra bags at the bottom of the garbage and recycling bins.
Sauna
What are the health benefits of using a sauna?
Sauna usage has many incredible health benefits including muscle recovery, improved immunity, pain relief, and a deeper sleep.
When's the best time to use the sauna?
While there’s no one best time to enjoy the sauna, we highly recommend staying away from heavy meals and alcohol before doing so.
One of the primary benefits of sauna use is improved blood circulation and eating a heavy meal beforehand will cause your blood to concentrate in your stomach to help with digestion instead of your entire body. If you’ve eaten a heavy meal, wait 2-3 hours before you enter the sauna.
Consuming alcohol before your sauna session increases the risk of dehydration and dizziness.
What do I do if the sauna control panel won't turn on?
This happens when the sauna heater has overheated. To reset the sauna heater, take the stick hanging below the sauna instructions and head into the sauna. Use the stick to press the reset button on the sauna heater, through the rectangular opening in the wooden slats.
How long should I stay in the sauna?
How long it feels comfortable to stay in a sauna is going to vary based on your heat tolerance, age, and certain health factors. While saunas have been shown to be most beneficial after 20-30 minutes, it’s completely okay to start with shorter sessions. Try a few 5-10 minute sessions and notice how your body feels. These shorter sessions will help your body get used to the heat and build up your ability to stay in longer.
Outdoor Cooking Program
How do I opt-in to the outdoor cooking program?
If you want to experience the thrills of cooking over a live fire, please opt-in to the complimentary program in the link provided in our pre-stay email. If you are on-site and have yet to opt-in, you can send our team a text message, letting us know you would like the complimentary outdoor cooking box. Please note drop-offs are only between 9am -11am each day.
What's included in the outdoor cooking box?
+ Cast Iron Skillet w/ Rubber Handle Cover
+ BBQ Utensils (Tongs & Spatula)
+ Fire Starter
+ Cooking & Cleaning Instructions
+ Chain Cleaning Sponge